The Luxor
Our first experience with a delivery to a Hotel/Casino was "different". It was also our first order and our first international customer. We didn’t know what to do. At first, we were going to deliver it to the room that the guest was staying, but there is no way to get to the room before the guest gets there.
Every Hotel has a bell desk. We decided to give that a try. The client had ordered a travel system. That’s a stroller, infant car seat and the base that the car seat fits in.
The Luxor. A beautiful building on the outside, yet even more stunning on the inside. The outside looks nowhere as big as the inside. This delivery was the second time I had been to the Luxor.
Because it was the first time delivering to a Casino, we didn’t have the procedure that we have now. We parked in the garage, at the back end (west side) of the pyramid. You walk along a long bridge from the garage, overlooking the beautiful pools, to come into the casino. The building explodes open as you walk into it. As human, our intuitive nature wants to explore the building. I had to overcome my basic instincts to get back on task
As I walk through the casino, dodging people, slot machines, and the occasional cocktail waitress, the stroller gets a little heavy. I’m carrying it, instead of pushing it. I don’t want to put it down, because I can feel the floor security staring at me.
I finally make it to the bell desk. It’s a Friday afternoon, one of the busiest days of the week in Vegas. I had to wait a few minutes before I was helped. I explained to the Bell what I was doing and what I wanted. As I explained, I handed him a $5 bill. After that there were no questions. I gave him the name of the guest, and he put a note in the computer for them to pickup the baby equipment when they checked in.
After that I could explore the Luxor all I wanted. But there was a hitch. Later that afternoon, the client called and informed us that we had not left the base for the car seat. So I had to run back down to the Luxor to deliver the base.
We normally don’t get to meet the client, but this time I meet them by the registration desk. They were from England, Suffux, if I remember. They were a very nice couple. They asked a few suggestions of were to go and what to see. Their son was a cute little bloke. During our conversation, I caught myself trying to speak their accent, much to my embarrassment. We concluded our conversation, and I went back top the office.
Five days later I went back to the Luxor to pick up the equipment from the bell desk. What business could be easier?
Our first experience with a delivery to a Hotel/Casino was "different". It was also our first order and our first international customer. We didn’t know what to do. At first, we were going to deliver it to the room that the guest was staying, but there is no way to get to the room before the guest gets there.
Every Hotel has a bell desk. We decided to give that a try. The client had ordered a travel system. That’s a stroller, infant car seat and the base that the car seat fits in.
The Luxor. A beautiful building on the outside, yet even more stunning on the inside. The outside looks nowhere as big as the inside. This delivery was the second time I had been to the Luxor.
Because it was the first time delivering to a Casino, we didn’t have the procedure that we have now. We parked in the garage, at the back end (west side) of the pyramid. You walk along a long bridge from the garage, overlooking the beautiful pools, to come into the casino. The building explodes open as you walk into it. As human, our intuitive nature wants to explore the building. I had to overcome my basic instincts to get back on task
As I walk through the casino, dodging people, slot machines, and the occasional cocktail waitress, the stroller gets a little heavy. I’m carrying it, instead of pushing it. I don’t want to put it down, because I can feel the floor security staring at me.
I finally make it to the bell desk. It’s a Friday afternoon, one of the busiest days of the week in Vegas. I had to wait a few minutes before I was helped. I explained to the Bell what I was doing and what I wanted. As I explained, I handed him a $5 bill. After that there were no questions. I gave him the name of the guest, and he put a note in the computer for them to pickup the baby equipment when they checked in.
After that I could explore the Luxor all I wanted. But there was a hitch. Later that afternoon, the client called and informed us that we had not left the base for the car seat. So I had to run back down to the Luxor to deliver the base.
We normally don’t get to meet the client, but this time I meet them by the registration desk. They were from England, Suffux, if I remember. They were a very nice couple. They asked a few suggestions of were to go and what to see. Their son was a cute little bloke. During our conversation, I caught myself trying to speak their accent, much to my embarrassment. We concluded our conversation, and I went back top the office.
Five days later I went back to the Luxor to pick up the equipment from the bell desk. What business could be easier?
posted by little visitors at 9:22 AM
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